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FAQs
Frequently Asked Questions
How do I track my orders?
Go to your profile. Then go to the "Order Information" section. From the list of Orders, choose the order you want to track. Click on the track button to track the order.
How do I cancel my order?
Go to your profile. Then go to the "Order Information" section. From the list of Orders, choose the one you want to cancel. Then click on the cancel button at the bottom to submit a request for order cancellation.
Can I edit my order after it has been placed?
No, an order cannot be edited. If the order isn't shipped yet, you can cancel the existing order and place a new order with correct products and quantities.
How to get a quotation for bulk orders?
On Homepage, Click on the "BULK QUOTE" button near the search bar.
Then fill in the mandatory details such as Name, Email and Phone number. You will soon be contacted by us to discuss your requirements.
You can also make use of the description box or add a file to tell us more about your requirements.
Where can I get an invoice for my order from MGCKART?
1. Go to your profile. Then go to the "Order Information" section.
2. From the list of Orders, click on the one you want to get the invoice for.
3. Click on the "Download invoice" button to get an e-invoice of the order.
Why can't I return my order?
This may be happening due to one of the following reasons:
1 The product is not eligible for return. Check this information by visiting the page of the particular product.
2 The period for placing a request for return of the product has passed.
If you can't return your order because of any other issue, Contact us at: support@mgckart.com
Note: If the order is placed as a Guest User, the order is not eligible for cancellation or return.
Do I have to order online?
No, You can also place your order on Whatsapp. Just send your order on +917339846111 and we will take care of the further process.
How do I communicate my queries/suggestions/grievances with the MGCKART team?
If you are a registered user, Go to the "Support service" section of your profile and send us a message. OR email us on support@mgckart.com. We would be happy to help you.
