Refund Policy

MGCKART Return & Refund Policy

Thank you for shopping at MGCKART (www.mgckart.in). Please note that because we sell replacement components and technical parts, we enforce a strict return policy to ensure product integrity.

1. Return Window & Scope
We offer a **7-Day Return or Replacement window** from the date of delivery. However, returns, replacements, or refunds are **only considered if the product is received in a defective or damaged condition, or if the incorrect item was shipped**. Returns for "change of mind" or purchasing the incorrect model/specification by mistake are not accepted.

2. Eligibility Criteria for Returns
To be eligible for a return or replacement:
*   The product must be verified as defective or transit-damaged.
*   The item must be uninstalled, unused, and in the exact condition that you received it.
*   It must be in the original packaging, including all protective films, seals, labels, manuals, and accessories.
*   You must provide the original tax invoice, receipt, or proof of purchase.

**Non-Returnable / Non-Refundable Items:**
*   Products showing signs of installation, assembly, testing, usage, physical damage, or modifications (e.g., soldered points, cut wires, peeled adhesives, or scratches).
*   Items damaged due to improper handling, electrical short-circuits, or installation attempts by unauthorized persons.

3. Return Process
1.  **Request a Return:** Contact our support team at **mgckart@mgcindia.co.in** or call us at [Insert Contact Number] within 7 days of delivery. Please include your Order ID, clear photos of the packaging, and photos/videos of the product highlighting the issue.
2.  **Verification:** Our technical team will review your request within 24–48 hours.
3.  **Pickup / Self-Ship:**
    *   **Reverse Pickup:** Where feasible, we will arrange a reverse pickup.
    *   **Self-Ship:** If reverse pickup is unavailable in your pin code, you may be requested to ship the product back to our warehouse. We will reimburse standard shipping costs (up to Rs. 100) upon validation.

4. Refunds & Replacements
*   **Replacements:** If a replacement is approved, we will ship the new item within 2 business days after the returned product has reached our warehouse and passed inspection.
*   **Refund Timeline & Verification:** If a refund is approved, please note that **the payment will be released after 25 days from the date you return the order**. This delay is due to courier transit, as return/reverse shipments typically take up to **21 days** to be delivered back to our facility. Upon receipt, our technical team will inspect the item's condition before the refund is finalized and released.
*   **Refund Methods:** Approved refunds will be processed via:
    *   **Prepaid Orders:** Credited back to the original payment source (credit/debit card, UPI, net banking).
    *   **Cash on Delivery (COD):** Refunded via bank transfer or UPI (our support team will contact you for details).

5. Cancellation Policy
*   **Before Shipping:** If you want to cancel your order, please email us immediately at mgckart@mgcindia.co.in. Order cancellations can only be processed before the package is dispatched from our facility.
*   **After Shipping:** Once the package is shipped and handed over to our courier partner, **no cancellation will be done under any circumstances**. If you no longer require the product, you must wait for delivery and request a return under our 7-day policy (if eligible).

6. Contact Us
For any questions regarding returns, please contact:
*   **Email:** mgckart@mgcindia.co.in
*   **Address:** 14/124, MAIN SHIPRA PATH MANSAROVAR, JAIPUR, Jaipur, 302020, Rajasthan, India